OC Home is committed to your satisfaction. We offer a seamless return process if you’re not completely happy with your online purchase from ochomefurniture.com
Here’s everything you need to know about our return policy
EXCHANGE POLICY
Change of mind: We understand that sometimes plans change. If you’d like to exchange an item (or items) because you’ve changed your mind, you have 14 days from the delivery date to initiate the return process if meet any of these conditions:
- Unopened and Unused: The item must be in its original packaging and unused condition.
- Damaged on Arrival: If the item is damaged upon delivery, please contact us immediately.
- Incorrect Item Received: If you received an incorrect item, we apologize for the mistake! Please contact us to arrange the exchange.
The amount of the returned item will be issued as a credit balance to your e-wallet.
Please note: Delivery charges are non-refundable. This means the cost of delivering the item to your home will be deducted from your return amount.For a smooth delivery experience, please review our Shipping policy.
RETURN EXCEPTIONS
Hygiene Reasons:
- We cannot accept returns on items like duvets, bed sheets, mattresses, pillows, cushions, comforters, bath/sanitary items, towels, quilts, and rugs due to hygiene concerns.
Custom Orders & Damaged Products & Clearance:
- Customized orders, products damaged due to misuse or wear and tear, and items sold ‘As-Is’ in the clearance section (no warranty provided) are not eligible for return, even within the 14-day window.
- Items that have been used, altered, assembled, or installed.
Furniture Returns:
- We cannot accept returns on furniture, chandelier and fixture once it has been delivered and installed.
How to initiate a Refund, Return & Repair Policy
To streamline the returns process and provide you with the best possible service, we require that all return requests be initiated by registered users with an active account on our website.
- Register for an Account: If you haven’t already, please create an account on our website. Registration is simple and allows us to better assist you with your return request.
- Submit your return request: Sending an email to Info@ochome.ae or by calling 6005 62463. Please ensure to provide your order details and reason for return in your communication.
- Await Confirmation: After submitting your return request, our team will review it and provide further instruction related the request
Please note: Only registered users with active accounts on our website are eligible to initiate return requests.
- OC Home reserves the right to refuse returns that do not meet our criteria or are initiated by users without registered accounts.
- We may also ask for picture identification to help resolve the issue as fast as possible.
Refund Process for Manufacturing Defects
At OC Home, we stand behind the quality of our products. If you receive an item with a manufacturing defect, you can request a refund within 14 days of delivery
Here’s what you need to know:
- Quality Check: Our quality team will carefully assess the returned item to confirm the manufacturing defect.
- Refund Approval: Based on the quality team’s confirmation, we may or may not approve your refund request.
- Refund Method: If approved, your refund will be issued using the same payment method you used for the purchase (debit card, credit card, or e-wallet).
- Processing Time: The refund may take up to 14 business days to reflect in your account, depending on your bank’s processing times.
A manufacturing defect refers to an imperfection or flaw in the product that existed at the time of its production. This could include: - Material defects: Faulty materials used in the product’s construction.
- Assembly defects: Errors made during the product’s assembly process.
- Workmanship defects: Poor craftsmanship that compromises the product’s functionality or aesthetics.
Return & Refund Policy – FAQs
Refund to the source account takes approximately 14 business days.
The refund made in the form of store credit gets issued in 2-3 business days. We will only credit the amount after receiving the product back to our facility.
No.Once the refund is confirmed it will be directly issued to your debit/credit card or E-wallet account depending upon the refund policy mentioned above.Refund to the source account takes approximately 14 business days if the payment was made using a debit/credit card.For purchases made using store credit, the refund gets issued back to your E-wallet account in 2-3 business days. We will only credit the amount after receiving the product back to our facility.
Note - The wallet amount will be only valid for 6 months from the date of issue.
If you are to return any product that was purchased using a gift card, coupon or an offer, the other item(s) bought under this order will no longer be applicable. This means that all the products purchased under the offer have to be returned as they were purchased in a group.:
Email: info@ochome.ae, Call: 800624663.
No. We will deduct the delivery charges and COD charges from your refund amount.
The amount you paid from your debit/credit card will be refunded to your account in 14 business days depending on your bank transfer procedure. The amount paid from your store credit will get moved back to your online wallet in 2-3 business days.
Alternatively, you can choose for the entire amount to be refunded as store credit. Note - your E-wallet amount cannot be transferred to your bank account. The refunded E-wallet amount will be only valid for 6 months from the date of issue.